Wicket Privacy Policy – Our Commitment to Protecting Your Data

Wicket is a trusted online gaming platform built for players in Bangladesh. We believe your personal information belongs to you, and protecting it is our core responsibility. This Privacy Policy clearly outlines what data Wicket collects, why we collect it, how we use it, and how long we retain it.

Our Privacy Policy is built in accordance with international data protection laws and GDPR guidelines. Every Wicket user can be confident that their data is in safe hands and will never be used for any unlawful purpose. Our goal is to earn your trust through complete transparency.

This policy applies to Wicket's website, mobile app, and all other digital services. By using our platform, you are considered to have accepted this Privacy Policy. If anything is unclear, please contact our support team.

Wicket only collects information that is strictly necessary for operating the platform, delivering services, and meeting legal obligations. We do not collect anything beyond that.

Information Provided Directly

We collect information that you provide directly to us:

• Full Legal Name & Date of Birth
• Email Address & Mobile Number
• Residential Address & Country
• A copy of your national ID or passport for identity verification
• Payment details (mobile banking numbers, bank account information, etc.)

Automatically Collected Information

Information collected automatically while you use the platform:

Wicket uses your data only for defined purposes. We do not use your information for anything unrelated. The primary purposes are outlined below:

Account & Service Management

• Account creation, verification, and maintenance.
• Deposit and withdrawal processing.
• Providing customer support.
• Customizing your experience based on your preferences.

Security & Fraud Prevention

• Detecting unauthorized access to accounts.
• Preventing money laundering and illegal activities.
• Detecting multiple accounts and bonus abuse.

Legal Obligations

• Completing KYC (Know Your Customer) verification.
• Compliance with AML (Anti-Money Laundering) regulations.
• Meeting regulatory requirements.

Communication & Marketing

• Sending important account-related notifications.
• Sending you promotional offers with your consent.
• Keeping you informed about new features and updates on the platform.

Wicket never sells your personal information to third parties. However, there are limited circumstances where sharing data may be necessary:

Approved Third Parties

• Payment Processors: Payment gateways including Mobile Pay, Nagad, Rocket, and others to process transactions.
• Identity Verification Services: Authorized verification bodies for completing the KYC process.
• Technology Service Providers: Software companies that support the operation of the platform.
• Game Providers: Licensed gaming companies operating Live Casino and game services.

Disclosure of Information Under Legal Obligation

Wicket may be required to disclose information to authorities in the following circumstances:

• By court order or legal directive.
• For investigations conducted by regulatory authorities.
• For national security or counter-terrorism investigations.
• At the request of anti-money laundering authorities.

The Wicket website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience on future visits.

Types of Cookies We Use

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring platform security. They cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language and notification settings.
• Analytical Cookies: To understand which parts of the platform are used most.
• Marketing Cookies: To show you relevant offers based on your interests.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

Wicket does not hold your data longer than necessary. Each category of information has a defined retention period.

Every Wicket user has specific rights over their own data. We respect these rights and make them straightforward to exercise.

Wicket employs industry-leading security measures to protect your data. Our security team monitors the platform 24/7.

• SSL/TLS Encryption: 256-bit encryption is applied to all data transfers.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS Protection: Preventing unauthorized access at the server level.
• Regular Security Audits: Regular audits conducted by independent security experts.
• Data Backup: Secure encrypted backup system.
• Staff Training: All staff receive regular training on data protection.

Wicket is an 18+ platform. We never knowingly collect data from anyone under the age of 18. Age is verified at registration, and KYC documents may be requested in cases where there is any doubt.

If we discover that a minor has registered an account, that account will be closed immediately and all associated data will be deleted.

If you believe your child is using Wicket, please contact us immediately at support@wicket.click.

Wicket may update this Privacy Policy as needed. For significant changes, we will:

• You will be notified in advance at your registered email address.
• A clear notice will be displayed on the platform.
• We will update the "Last Updated" date at the top of the page.
• Previous versions will be provided upon request.

Continued use of the platform after any changes means you accept the updated policy. If you do not agree to the new policy, you may request that your account be closed.

For any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team:

• Email: support@wicket.click
• Live Chat: Log in to the platform and chat with us directly
• Response Time: Within 30 business days
• Support Hours: 7 days a week, 24 hours a day

We take all privacy-related complaints seriously and are committed to resolving them as quickly as possible.