Wicket Terms & Conditions – Plain Language, Full Transparency

Wicket (hereinafter referred to as "we", "the Platform", or "the Site") is an internationally licensed online gaming platform operating on the wicket.click operated on the domain. These Terms & Conditions ("Terms") constitute a legal agreement between Wicket and its users.

These Terms & Conditions were originally drafted in English and translated into Bengali. In the event of any discrepancy, the English version shall prevail. We reserve the right to update these terms at any time, and users will be notified of any changes via email.

By using Wicket's services, you acknowledge that:

• You are at least 18 years of age, or the legal age required in your jurisdiction.
• You are not accessing the platform from a country or region where online gaming is prohibited.
• You are playing in your own name and with your own funds, not on behalf of anyone else.
• You have read and agreed to all provisions of these Terms & Conditions.

To open an account on Wicket, you must provide accurate and complete information. Registering with false details is a direct violation of our Terms & Conditions and may result in account closure.

Information Required for Registration

• Full legal name (as shown on your national ID or passport)
• Date of birth (for age verification)
• Valid email address
• Mobile Number
• Residential Address

One Person, One Account

Each person may register only one account. If multiple accounts are found to be operated by the same individual, they will be closed and any funds held in those accounts may be forfeited. Operating multiple accounts from the same device, IP address, or payment method is strictly prohibited.

Identity Verification (KYC)

Wicket may request identity verification documents at any time as needed. KYC verification is typically required before your first withdrawal or when transactions exceed a certain amount. Wicket reserves the right to withhold withdrawals until verification is complete.

Deposits and withdrawals on Wicket are fully secure and fast. We support the most widely used payment methods in Bangladesh so you can transact with ease.

Supported Payment Methods

• Mobile Banking: Mobile Pay, Nagad, Rocket
• Bank Transfer: Selected Bangladeshi Banks
• Other: Additional methods available on the platform

Deposit Rules

• The minimum deposit amount is displayed on the platform.
• Deposits are usually credited to your account instantly.
• There are no charges on deposits, though your payment provider may apply their own fees.
• The payment method and name used for deposits must match the name on your Wicket account.

Withdrawal Rules

• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals are processed only to the same payment method used for the original deposit.
• Standard withdrawals are processed within 24–72 hours.
• If you have an active bonus, withdrawals may be restricted until the wagering requirement is met.
• If fraud is suspected, Wicket may delay or place a hold on your withdrawal.

Wicket regularly offers a variety of bonuses and promotional deals. Each offer has its own terms and conditions, which are clearly stated on the offer page. General bonus terms are outlined below.

Wagering Requirements

Most bonuses come with wagering requirements. For example, a 30x wagering requirement means you need to place bets totalling 30 times the bonus amount before you can withdraw. Requirements vary by offer.

General Bonus Terms & Conditions

• Each player is entitled to claim any bonus offer once only.
• Wagering must be completed within the specified time limit to convert the bonus into cash.
• Bonus funds may not be eligible for wagering on certain games.
• Any evidence of bonus abuse or fraud will result in the bonus being voided.
• A new bonus will only be added if there is no active bonus on your account at the time.
• Wicket reserves the right to modify or cancel any bonus offer at any time.

Every game on Wicket has its own rules, which are displayed within the game itself. Certain general rules also apply across all games.

• Game outcomes are determined by a certified Random Number Generator (RNG).
• If a game is interrupted due to a technical issue, Wicket will make every effort to reach the best possible resolution.
• Winnings obtained by exploiting software bugs or glitches may be forfeited.
• Sports Betting wagers will be settled after the official result has been announced.
• Bets on cancelled or suspended matches will be handled in accordance with the specific rules shown on the betting page.
• In Live Casino games, the dealer's decision is final.

Technical Issues

If a game is left incomplete due to a lost internet connection or any other technical issue, the outcome will be determined based on the data saved on our servers. In such cases, Wicket's decision is final.

The following activities are strictly prohibited on the Wicket platform. Violations may result in account suspension, forfeiture of funds, and legal action where necessary.

• Gaining an unfair advantage through fraud, match manipulation, or collusion with other players.
• Playing games using automated software, bots, or scripts.
• Money laundering or transactions involving illicit funds.
• Operating an account using another person's identity.
• Exploiting system vulnerabilities or bugs for unfair advantage without reporting them.
• Bonus abuse – such as claiming bonuses through multiple accounts.
• Harassing or threatening Wicket staff.
• Spreading false or misleading information on the platform.

Wicket reserves the right to suspend or close any account at any time and for any reason. Common grounds for this include:

• Breach of Terms & Conditions.
• Registering with false or misleading information.
• Suspicious transactions or potential fraudulent activity.
• Failure to complete KYC verification.
• Extended period of inactivity (typically 12 months).

You may request to close your account at any time. Before closure, you will be given the opportunity to withdraw any legitimate funds remaining in your account, unless there are pending fraud allegations.

Wicket believes gaming is for entertainment, not addiction. We are committed to the mental and financial well-being of all our players.

Our Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss limit: Set a cap on how much you can lose within a given period.
• Session Limit: Set a time limit for yourself before you start playing.
• Cooling-Off: Take a break from gaming for a period of time.
• Self-Exclusion: Temporarily suspend your account for an extended period.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

Wicket treats the protection of your personal data as a top priority. We collect your information solely for the purposes of providing our services, verifying your identity, and meeting our legal obligations.

• Your information is never sold to any third party.
• Information is not shared with parties outside the regulatory authority unless required by law.
• All data is protected with 256-bit SSL encryption.
• You may request a copy of your stored data at any time.

For more details, visit our Privacy Policy Read.

If you have a dispute or complaint, please contact our customer support team first. We typically respond within 48 hours, and most issues are resolved at this stage.

Dispute Resolution Process

1. Reach out to our support team via email or live chat.
2. Submit the required documents and information.
3. Wicket will review your case and provide a decision within 7 business days.
4. If you are not satisfied with the decision, you have the option to refer the matter to an independent arbitration body.

Wicket may update these Terms & Conditions at any time. For significant changes, we will notify you via your registered email and post a notice on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

• The date of any changes will be noted under the "Last Updated" section at the top of the page.
• Previous versions are available upon request.
• If you do not agree to the updated terms, you always have the option to close your account.

If you have any questions, comments, or complaints regarding these Terms & Conditions, please get in touch with us:

• Email: support@wicket.click
• Live Chat: Log in to the platform and start a live chat
• Time: 7 days a week, 24 hours a day

We are always here for you and committed to resolving any issue quickly and effectively.