Gaming is meant to be fun, not stressful. Use Wicket's responsible gaming tools and support resources to keep your experience healthy and enjoyable. We're here for you every step of the way.
Responsible gaming means keeping gaming a healthy part of your entertainment — ensuring it never negatively impacts your finances, relationships, or mental health. Wicket believes every player deserves to enjoy games safely and with full awareness.
Our responsible gaming program is more than a policy — it's a commitment. We want every moment on Wicket to be enjoyable, which is why we've built an environment where you can set your own gaming limits.
Many people in Bangladesh enjoy online gaming as a hobby and a source of entertainment. But for some, what starts as a pastime can become a problem. Following Wicket's responsible gaming guidelines can go a long way in reducing that risk.
Decide in advance how much time you'll spend gaming each day and stick to that limit.
Only spend money on gaming that you can afford to lose without it affecting your daily life.
See gaming as entertainment, not a source of income. Winning and losing are both part of the experience.
Always be mindful that gaming doesn't affect your relationships with family and friends.
Wicket provides multiple tools to help you stay in control of your gaming experience. They're completely free and easy to use.
Set your own maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Set a maximum loss limit for a given period in advance. Once the limit is reached, you won't be able to place further bets — protecting you from significant losses.
Set a time limit for how long you want to play in a single session. Once the time is up, the platform will prompt you to take a break and may automatically end your session.
If you need a short break from gaming, set a cooling-off period. You can choose anywhere from 1 day to 6 weeks. Your account stays active during this time, but placing bets will be disabled.
If you feel gaming is causing problems in your life, choose self-exclusion. Your account can be fully suspended for anywhere between 6 months and 5 years, and no marketing messages will be sent during this period.
View a full report of your gaming activity at any time. Stay informed about how much time and money you're spending so you can make smarter decisions. Weekly and monthly summaries are also available.
Gaming problems usually develop gradually and can be hard to recognize early on. Watch out for the following signs:
Chasing losses with bigger and bigger bets is the most dangerous warning sign.
You planned to play for 1 hour but 4 hours have passed, or you've gone over your budget.
You want to stop gaming but can't, or feel uncomfortable when you try to.
Gaming is pulling your attention away from family, work, or studies.
Borrowing money or secretly using family funds to finance gaming.
Wicket's responsible gaming tools can be activated in just a few steps.
Log in to Wicket with your username and password.
Click your profile icon in the top-right corner of the screen and select "Account Settings".
Go to the Settings page and look for the "Responsible Gaming" tab.
Choose what works for you — deposit limit, time limit, cooling-off, or self-exclusion.
Enter the amount or time and click "Save". It takes effect right away.
A confirmation will be sent to you via email and SMS. For any issues, please contact Support.
Gaming addiction is a real issue, and there's no shame in talking about it. Wicket is always here for you. Our specialist support team will guide you in getting the right help.
Chat with our responsible gaming specialist team via 24/7 live chat.
Email us at support@wicket.click. We'll get back to you within 24 hours.
Seek professional mental health support for gaming addiction. We can provide referrals to the right resources.
Join Wicket and enjoy a safe gaming environment. Use our responsible gaming tools to set your own limits and stay in control.